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3 3 demonstrate ways to overcome barriers to communication help

Understand why effective communication is important in adult care settings. Identify the different reasons people communicate: To maintain relationships, to gain and share information, gain reassurance and acknowledgment, express needs and feeling, share ideas and thoughts also to express themselves.

Explain how communication affects relationships in an adult social care setting: Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.

The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed and to a high standard.

Good communication between staff members is important to ensure problems are picked up and rectified quickly and shared amongst staff. Such as an elderly service user having a preference to a bath rather than shower, the service user communicates this information effectively to staff and staff listen and understand and communicates this information on to their colleagues.

Understand how to meet the communication and language needs, wishes and preferences of an individual. Compare ways to establish the communication and language needs, wishes and preferences of an individual: It is really important to recognise that people are individuals.

The way you communicate with Mrs A will probably be different from the way you communicate with Mrs B. Similarly, each of them will communicate with you in different ways.

You need to know what is important for each of them, including very basic things such as what they want to be called or how they like their tea.

3 3 demonstrate ways to overcome barriers to communication help

Every individual has different ways of communicating. Describe the factors to consider when promoting effective communication: Factors to consider when communication could be, is the environment appropriate for communication, is it well lit, quiet and confidential. Does the service user have the abilities to understand. Do I need to adapt my communication for the individual such as speak louder or use gestures. Does the service user need an interpreter or a family member to be present, or do they need the communication to be delivered in writing.

How is the person going to respond to my communication. Consider the type of communication that I am delivering such as is it sensitive, formal, or non-formal. Describe a range of communication methods and styles to meet individual needs: Non-verbal communication like facial expression. You can often tell what someone is feeling by their eyes.

  1. This could course potential tension.
  2. Hire Writer A third barrier for communication would be a cognitive barrier. However using less complex language could make the patient feel patronized resulting in embarrassment.
  3. Making sure they can be seen clearly by the person they are communicating with facing both the light and the person at the same time.

Body language, the way we sit or stand. Signs, symbols and pictures. There are certain common signs or gestures that most people automatically recognise.

For example, a wave of the hand can mean hello or goodbye and a thumbs up can mean that all is well. Technological aids, some aids can turn small movements into written word and then into speech, such as the voice box. Touching another person can send messages of care and affection. Verbal communication such listening, clarifying, paraphrasing, open questions, closed questions, tone and pitch.

Written communication, different types of communication need different styles of writing but all require literacy skills.

A response during communication is needed for the communication to take place. When you respond to someone, it shows that you are listening to them, which then shows that you understand what they are saying and are interpreting it correctly.

Importance of responding may include to provide an appropriate response, to promote empathy and shared understanding. To avoid the individual becoming more distressed, frustrated or frightened.

  • Such as an elderly service user having a preference to a bath rather than shower, the service user communicates this information effectively to staff and staff listen and understand and communicates this information on to their colleagues;
  • Do I need to adapt my communication for the individual such as speak louder or use gestures;
  • Verbal communication such listening, clarifying, paraphrasing, open questions, closed questions, tone and pitch;
  • Identify the different reasons people communicate;
  • However depending on the condition of the patient, for example a sever stroke the patient may not be able to comprehend the understating of the picture.

A simple nod can even be considered communicating, as long as both participants are aware of each other and understand what is being put forth. Understand how to overcome barriers to communication: Explain how individuals from different backgrounds may use communication methods in different ways: Communication methods can sometimes have different meanings in other cultures. I will ensure I familiarise myself with the cultures of those I am caring for so I can understand how to effectively communicate with them.

Some individuals may speak more formally, others informally. Individuals from the same country but different regions may use the same words with a total different meaning. When we speak, we should use the right body language and gestures for others to know we are friendly towards them. Identify barriers to effective communication: Not making communication aids available or checking they are working.

Not allowing sufficient time to listen. Being dismissive and non-responsive. An uncomfortable environment, lighting, temperature. A lack of privacy.

Barriers to communication in health and social care Essay

Health issues and emotional issues, when you are feeling ill, you may not be able to communicate as effectively as when you are feeling well. Explain how to overcome barriers to communication: Ensuring the support needed is available. Making information available in a variety of formats. Replacing poor lighting with brighter lighting. Reducing background noise or creating quiet areas away from noisy activity. Putting up multilingual posters and displaying signs clearly.

Fitting electronic devices, such as induction loop systems to help those with hearing difficulties. Making sure they can be seen clearly by the person they are communicating with facing both the light and the person at the same time.

Making sure their mouth is visible when speaking.

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Using eyes, facial expressions and gestures to communicate where necessary and appropriate. Seeking advice from others. Describe strategies that can be used to clarify misunderstandings: Strategies may include asking the individual for clarification.

Repeat aspects of what the other person has said during a conversation as a way of checking their understanding. Explain how to access extra support or service to enable individuals to communicate effectively: Ways of accessing extra support may include through individuals family and friends.

You might call in speech and language services. Translation or interpreting services. Understand principles and practices relating to confidentiality: Confidentiality is keeping information safe and private. Describe ways to maintain confidentiality in day to day communication: Not discussing personal information about individuals outside of work.

Checking the identity of the person before passing on information. Keeping written records safe or shredded as appropriate. Ensure confidential information is passed on only to others who have a right to it and who need to know it. Password protecting electronic files. Not discussing personal information about individuals with other individuals.

Maintaining confidentiality means being trustworthy.

  • Speak with the manager and CQC;
  • Password protecting electronic files;
  • The way you communicate with Mrs A will probably be different from the way you communicate with Mrs B;
  • Explain how communication affects relationships in an adult social care setting:

If an individual has told you something which they do not want you not to repeat, but the information you have needs to be reported. You are under an obligation to do so. This could course potential tension. If you feel you need to break the confidentiality for the safety and well-being, tell the person who confided in you that you are compelled to say something.

Perhaps the two of you can figure out a way to do this with the least amount of repercussions. Explain how and when to seek advice about confidentiality: To seek advice I would follow the organisations confidentiality policy. Speak with the manager and CQC. When to seek advice may include when clarification is needed.

Confidential information needs to be shared with agreed others.