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Case studies retail and investment banks use of social media

IT Head Join the dots; deliver maximum value to customers Customer centricity will be an imperative. Most banks recognize this. But require the tools to transform their operations from being product-centric, to being shaped around customer needs. Our award winning product suite lets you join all the critical dots — customer data, products, and pricing across multiple channels — to orchestrate a valuable experience for customers.

And deliver greater value to them across the lifecycle of their engagement with you.

  1. Economy business case studies business investment banks investment in aml activity social media social media widget social. Create happier customers who boost your business Technology has increased the number of touch points with customers, gathering an exponential amount of data about their preferences and behaviours.
  2. Personalise them in real-time to improve engagement. But these channels need to complement the physical ones, creating seamless operations for customers.
  3. Such overhauls are time, effort, and risk intensive. A single organisation-wide repository, it provides historical as well as real-time information about products.
  4. Careers in global banking and markets at hsbc offer roles in areas including investment banking, social media insight to institutional investors, banks.
  5. But lack of appropriate analytics has resulted in a fragmented view of this data.

Drive an easy yet consistent experience with technology Modern day retail banking will be defined by digital channels. But these channels need to complement the physical ones, creating seamless operations for customers.

The opportunity for your bank: Be it engaging with customers on social media. Built on a technology agnostic platform, it works well with legacy systems and collaborates well with third-party vendor capabilities.

For you as well as your customer. Harnessing this data, in its various forms and from varied sources, will help your bank see the big picture. About its own operations. And the market landscape too. It lets you consolidate, analyse, and use information to gain actionable insights.

See how your products, pricing, and customers are doing.

Xelerate® for Retail Banking

Respond dynamically to market conditions. Achieve superior revenue management and business assurance. Break down silos for product optimisation With customer preferences changing quickly, a quick phase out of the low performing products, and swift introduction of new ones is a must. To meet the right customer, at the right time, through the right channel.

Such dynamic responses are possible when all relevant data is integrated, accurate, and easy to access. A single organisation-wide repository, it provides historical as well as real-time information about products.

Including offers, pricing, and success rates.

  • New generations and diverse workforces Attracting talent from the upcoming Millennial generation is a hot topic in Investment Banking, across the entire talent lifecycle;
  • Vault career guide to investment banking interviews and case studies offer behind-the-scenes and the vault career guide to the internet and social media;
  • Up-sell and cross sell with intelligent bundling;
  • We ensure candidates are kept engaged throughout the sector's rigorous security screening processes;
  • Be it home loan offers, investment needs, or saving options.

Armed with this, you can crunch time to market of new products. Reduce costs and efforts. And fulfil them just in time. The challenge for banks: Use it to create contextual products and offers.

Orchestrate subsequent transactions across multiple touch points. Be it home loan offers, investment needs, or saving options. Up-sell and cross sell with intelligent bundling. Gain competitive advantage through agile responses The success of banking transformation rests on making it customer centric, while being cutting edge. For, it helps beat competition. Reach the maximum number of customers, with the optimal number of products.

Design dynamic offers, based on customer needs. Introduce context-based pricing to drive competitive advantage.

  • With low implementation time and ease of use;
  • Be it video messages that connect customers to relationship managers, or personalised emails celebrating birthdays;
  • Economy business case studies business investment banks investment in aml activity social media social media widget social;
  • Apply it to create innovative offers;
  • While the rest of the commercial world has been free to develop social media strategies case studies and can financial services marketing meet the social.

The success of these products rides on introducing them at the right time. And to the right customer segment. Centralized product management and unified client data enable quick responses to market dynamics. Analytics facilitate informed decision making. Backed by such competencies, you can now pre-empt risks and deliver the best deal to each customer quickly.

Create happier customers who boost your business Technology has increased the number of touch points with customers, gathering an exponential amount of data about their preferences and behaviours. They point to sharp profitability dynamics, transaction histories, and emerging customer needs.

Increase market agility by using these contextual insights to drive innovative offers. Personalise them in real-time to improve engagement. Or offer relationship based pricing.

Case studies retail and investment banks use of social media

Improve loyalty through multi-channel avenues Channel innovations are proliferating. Be it video messages that connect customers to relationship managers, or personalised emails celebrating birthdays.

Cutting across all channels of retail banking, it gives you a 360-view of the customer. Now, you can get a complete cost-to-serve per account, targeted customer interaction details, and serve a wide range of customer segments through multiple channels.

Orchestrate a consistent experience for customers across touch points Better customer experience leads to better business. To create such an experience, your bank needs to give customers the convenience of anytime, anyplace interactions.

Digital channels must sync with the physical. And present a fluid continuum of interactions. It consolidates customer and product data across departments, and provides role-based access to this information to different teams, facilitating collaboration. From finding the right information, to deriving insights from it, and serving customers across channels — you can do it all effortlessly.

But lack of appropriate analytics has resulted in a fragmented view of this data.

Investment Banking

Use the analysis to spot opportunities and threats. Make data driven decisions that reduce market risk and create business assurance.

What slows down innovation in retail banking and increases risk of product failure?

  1. Be it home loan offers, investment needs, or saving options.
  2. An inability to interpret data, get actionable insights, and use it to map product performance with customer needs. The single platform delivers value across a range of operations — from customer acquisition to offer fulfilment and reporting.
  3. Apply it to create innovative offers.
  4. While the rest of the commercial world has been free to develop social media strategies case studies and can financial services marketing meet the social.

An inability to interpret data, get actionable insights, and use it to map product performance with customer needs. Exactly the challenges our product suite helps you manage. Real-time data analysis lets you explore the needs of different customer segments, delivering contextual insights. Apply it to create innovative offers. Layer it with the right pricing. Serve through channels of choice. Targeting customers with high-relevance solutions is this simple. Make trust your business differentiator The informed, new-age customer is here.

And he expects trustworthy, high-value services from your bank. Services that are comparable not just with other banks. But also with players from other industries, where easy access, simple interactions, and upfront pricing information are the norm. To meet such expectations, you need to build transparency into transactions.

And share fee related data readily. It helps manage relationship-based pricing across geographies and segments, while ensuring regulatory compliance. Get customer data to work for you How can your bank stay ahead in the age of intense competition? By leveraging data to anticipate and meet customer behaviour.

Such cues make it easy to develop right-fit products and offers. Which can then be offered at the right time. Through the right channels. Design high-impact marketing campaigns. Deliver superior customer experience. All through the power of data. Or even if it is offered at the right time. Real-time updates about products and offers complete the information flow.

Leading the competition

Use this to create contextual, personalised offers. Cross-sell and up-sell while rewarding customers with what they want.

Harness technology to improve efficiency Banks look to adopt new technologies to gain efficiency. But are often saddled with long-drawn projects and implementation lags that hinder business. It blends in with your legacy systems, without disrupting routine operations. And lets you improve the way you do business.

Automated pricing and billing mechanisms to reduce errors. Swift yet role-based access to information for different teams, to support customer needs. Thus facilitating quicker, smarter operations. And improved efficiency across departments.

This has pushed banks to upgrade their technology infrastructure, often piecing together multiple solutions to address customer relationship management, analytics, and reporting and compliance challenges. The single platform delivers value across a range of operations — from customer acquisition to offer fulfilment and reporting.

Automated workflows let you manage SLA obligations. Analytical insights improve decision making. With low implementation time and ease of use.