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Customer satisfaction from a islamic perspective tourism essay

Cite Harvard Sanjay, C. Present Status and Future Prospects. Bangladesh is full of natural beauty. Rivers, coasts and beaches, archaeological sites, religious places, hills, forests, waterfalls, tea gardens surround it.

To observe the beauty of nature, huge amount of domestic and foreign tourists visit the country and its tourist attraction sites. In 2012, around six-lakh 6 hundred thousand tourists came Bangladesh to visit and enjoy its beauty. The total contribution of tourism to GDP was 4. Due to some limitations, Bangladesh has failed to introduce itself as a tourist destination country. The paper tries to focus on the attractive tourist spots of Bangladesh and the contribution of tourism in the Bangladesh economy.

The major concern of the writer is to highlight the factors by which Bangladesh can be one of the major tourist attractive country in the world in near future. Tourism, Economy, Bangladesh, Tourism impact on economy. Concept of tourism Tourism is a travel for recreation, religious, leisure, family or business purposes, usually for a limited duration. Tourism can be domestic or international. Nowadays, tourism is one of the major source of income for many countries.

There is no consensus concerning the definition of tourism; its definition varies source by source, person by person. Guyer Feuler first defined tourism in 1905.

Tourism is different from travel. Not all travel is tourism. In order for tourism to happen, there must be a displacement. Three criteria are used simultaneously in order to characterize a travel as tourism: Tourism displacement can be with or without an overnight stay.


Nature of tourism Tourism is a service industry. It has become a very complex activity encompassing a wide range of relationships. Resulting in the improvements in standard of living and disposable income with more leisure time, the overall numbers of tourists are expected to grow further. Factors like convenient transport, no restrictions on travel, availability of information on various tourist spots and new marketing techniques contributed the growth of overall number of tourists in the present world.

Additionally, a number of socio-demographic factors such as higher educational standards, advancement in information technology, rapid urbanization have strongly influenced the growth of tourism.

  1. Indirect employment is generated through other industries like agriculture, food production and retail. Journal of Social and Administrative Sciences, 3 1 , 63-76.
  2. The Cultures of cities.
  3. Perspectives on contemporary cultural performance.

Importance of tourism Tourism is an important driver of economic growth. Besides this, People have an opportunity to exchange culture. Tourism can earn huge amount of foreign currency.

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Tourism can create employment. Impact of tourism Tourism can bring many economic, social and environmental benefits, particularly in rural areas and developing countries, yet mass tourism is also associated with negative effects. Tourism can only be sustainable if it is carefully managed so that probable negative effects on the host community and the environment are not permitted to outweigh the financial benefits.

There are economic, socio-cultural and environmental key benefits of tourism.

  • Tourism eSchool and a Tourism Marketing Consultant;
  • Society and Space, 22, 619-632;
  • Bangladesh is full of natural beauty.

Tourism can provide direct jobs to the community, such as tour guides and hotel housekeeping. Indirect employment is generated through other industries like agriculture, food production and retail.

In addition to the revenue, tourism can bring about a real sense of pride and identity to communities. It allows them to look at their history, and community identity. This helps the local residents to maintain their tradition and culture. Tourism provides financial support for the conservation of ecosystems and natural resource management, making the destination more authentic and desirable to visitors. Negative effects of tourism are also not ignorable.

Jobs created by tourism are often seasonal and poorly paid, yet tourism can push up local property prices and the cost of goods and services. Place of tourism can be affected by terrorism. For example, crowding and congestion, drugs and alcohol problems can occur. Interaction with tourists can also lead to an erosion of traditional cultures and values. Types of tourism The type of tourism depends on the reason for travel.


Travel can be to destinations that are domestic or international. Domestic tourism involves residents travelling only within their country. International tourism may be inbound or outbound. Inbound tourism involves non-residents travelling within a country. Outbound tourism involves residents travelling within another country. Based on the purpose of visit, tourism is categorized into the following: Tourists, who seek break from the stress of day-to-day life, devote their holiday to rest, relaxation and refresh themselves.

These tourists prefer to stay in some quiet and relaxed destination preferably at a hill resort, beach resort or island resort. Modern religious tourists visit holy cities and holy sites around the world. Today, many people travel great distances to exotic locations in search of medical treatment. Medical tourism is an old-aged concept that has gained popularity in the recent times. Many developing countries are emerging as hot medical tourism destinations capitalizing on low cost advantages.

Many hospitals have specially designed packages including resorts facilities. In educational tourism, the focus of the tour is visiting another country to learn about customer satisfaction from a islamic perspective tourism essay culture, such as in Student Exchange Programs and Study Tours, organizing specialized lectures of the eminent personalities and visiting for research.

Business tourism is popularly called as MICE Meetings, incentives, conferences, and exhibitions tourism. Literature Review Bangladesh government reformed the national tourism policy in 2010. Aims and goals of this policy is to increase employment, ensure economic development, environmental purity and sustainability Siraj et al.

The major objective of the policy is to develop Eco-tourism through conservation of natural resources and promote well-being of the community, preservation of cultural values of the local community and their participation and sharing benefits.

Bangladesh is the country in the region that have the least arrivals and revenue earned from tourism industry Pennington and Thomsen, 2010. Tourism is one of the profitable sectors in Bangladesh Elena et al. Tourism sector of Bangladesh is facing many obstacles Arif, Islam-2011. In this current study, data from several secondary international sources have been used to analyze the pattern of tourism in Bangladesh.

Policy recommendations have also been provided based on this analysis. Bangladesh at a glance and its tourism policy Situated between Myanmar and India with the Bay of Bengal in the South, Bangladesh is the small country. It gained independence from Britain in 1947, becoming East Pakistan.

On 16th December, 1971, Bangladesh achieved its sovereign independence under the leadership of Bangabondhu Sheik Mujibur Rahman after a bloody liberation war against the Pakistani Army on 26th March. The official and main language is Bangla, but there are many small tribal language groups. Dhaka is the capital. Bangladesh is mainly an agricultural country.

Basic target of BPC is to expand the tourism sector and provide the service for local and foreign tourist. This institute offers courses to ensure trained personnel for hotel and tourism industry. NHTTI started a two-year long diploma course in hotel management in 1994.

Tourism in Bangladesh: Present Status and Future Prospects

Institute also provides the job training for BPC personnel and arrange special seminar, workshop related to tourism development. Another important institution supporting the development of tourism is Bangladesh Tourism Board. Bangladesh Tourism Board established in 2010 to meet the strong demand for private sector and the tourism professionals. Tourist spots in Bangladesh Tourist spots in Bangladesh are not concentrated in any particular place.

Instead, they are scattered throughout the country. Division wise, we can present the tourist spots in Bangladesh as in Table 1. Jaflong is one of the best natural tourist spot in Sylhet. It is situated at the border between Bangladesh and the Indian state of Meghalaya. It is takes two hours to drive.

Tourist can learn something from the lifestyle of Tribe Khasia in Jaflong. Ratargul is a fresh water swamp forest situated in Sylhet by the river of Goain. The water comes here from the adjacent Goain River. The flavor of Amazon forest is available there. This is one of the largest waterfalls in Bangladesh.

It is situated in Moulvibazar District. On the way visitors can see the greenish beauty of tea garden and the hills. Rubber and lemon plantations form a beautiful landscape.

This Park is in Habiganj District. Wildlife in this park is rich. Bisanakandi is situated at Bangladesh-India border in Sylhet. It is a landscape beauty among gardens and hills.

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Winter is not a suitable time to visit Bisnakandi due to mechanised mining and stone-laden boats and lorries.