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Ellen moore living and working in korea management essay

Living and Working in Korea Presented to: Professor Jeff Young Submitted by: Andrea Watson — Group C Submission date: May 10, 2015 Contents Page 1 of 13 Executive Summary:. Her section of the project is supposed to last 7 months.

She is co-project manager with Korean J. Kim Jack a recent Ph. D graduate in computer systems, from a reputable American university. Jack is inexperienced, and has never worked on a systems implementation before.

Jack was told he would be the sole manager of the project and does not appreciate having to share power and authority with Ellen. There is a lack of communication and conflict between Ellen and Jack, as each tries to be the leader of the group. The Korean executives blame for the delay while Jack blames the Korean consultants. It is recommended that Andrew take over the project.

This would remove the cross- cultural dilemma of a female lead, and would require minimal, if any, additional costs to get him on board for the next 3 months.

Clear leadership lines would be established and there would be no conflicting instructions being given to the Consultants. The consultants and organizational goals would be in congruence. Working with Ellen and Scott, Andrew should be able to get them back on target and be in a better position to train Jack to take over. Page 3 of 13 Key Facts: Ellen, an employee of SCG, is sent Korea to assist Korean Consultants on a system design and to create recommendations of implementing the ellen moore living and working in korea management essay 3.

Ellen, the only senior female working in a male dominated environment, is working with a group of male consultants who have neither the experience, background or knowledge to complete the assignment in the required time; 4. Although very bright graduating top of her high school, is a Fellow in the Institute of Banker, and has an MBA and successful first female and youngest to manage a banking entityshe is only accepted because the Senior Consultant who is male guaranteed her extensive qualifications; 5.

Is a driven and highly motivated individual who previously worked successfully in Bahrain, which also has a male dominated culture; 6. Although Korea is starting to accept a mix of Western and Korean lifestyles, there are still many traditional beliefs influenced by their Confucian values. Koreans believe the client is more important than the consultants, and are allowed to interfere in projects, which may contribute to delays and budget overruns.

This can result in misunderstandings and the client not getting what they expected. Saving face is very important in Korea. It does not mean avoiding negative feedback or sharing failures. Managers are expected to express disappointment to employee in front of all other team members for work not done to requirements. No comment is expected for work done as expected.

Leader considered weak if continuously compliments work completed as required 10. Many team building events occur, but normally after work and normally for the guys only. They made an exception for Ellen because of her seniority. Ellen works with 2 other consultants.

Andrew, the Senior Consultant who works on the project on a part-time basis, and Scott, who arrived in Korea 3 months after Ellen did; Page 4 of 13 12. Ellen works as co-project manager with Korean J. Jack is inexperienced, and has never worked on a systems implementation before; 13.

Jack is surprised that he has a co-manager when he had been told specifically that he would be the sole project manager.

The relationship between Ellen and Jack, controversial at first and now they tended to skirt around each other; 14.

Ellen Moore - Living and Working in Korea

Having 2 project managers lead to conflict and if the leaders issued conflicting instructions, the Korean team members follow his as they see him as the boss. This is not good for organizational goal congruence; 15. Project a month behind and Jack has ordered a market research study, which is outside the scope of the project, will add to the costs and may further delay the completion of the project; 17. Song, senior Korean project director and Mr.

There is resolved conflict and heightened tension between Ellen and Jack. The Korean heads blame Ellen and the North Americans blame the Korean consultants; Jack orders research project which is outside scope of project which could lead to further delays and budget overruns.

Ellen Moore is a highly qualified and ellen moore living and working in korea management essay Project Manager from SCG, who comes strongly recommended to the project. Ellen has had success in North America as well as in Bahrain, in similar projects. She is very motivated and determined to succeed in her job, and she immediately, starts to teach herself about the customs and traditions of Korea and learning their signs, symbols and language.

Andrew Kilpatrick, management consultant of almost 13 years, is managing the project on a part-time basis due to other commitments. He is experienced in similar systems implementation in NA and was instrumental in them getting the much sought after government contract. Ellen was accepted for the traditionally male position, because Andrew Kilpatrick, her superior, highly recommended her and guaranteed her qualifications.

Her job is to assist the Korean Consultants with system design and creating recommendations for system implementation. Ellen knew that she would be co-project manager on the project with Korean J.

She did not know that Jack was inexperienced, and had never worked on a systems implementation before. With the team reporting to both Jack and Ellen, there is no clear delineation of duties.

Jack, on the other hand, is surprised that he has a co-manager when he had been told specifically that he would be the sole project manager. This does not sit well with Jack and the relationship between Ellen and Jack, controversial at first, may now put the project at risk of having a late completion date. These are normally conducted outside of work hours, where male members go out for food, drink, singing after work.

  • Everything is planned ahead so that there are no supply problems;
  • He is experienced in similar systems implementation in NA and was instrumental in them getting the much sought after government contract.

They had special drinking rituals which were sometimes excessive. They made an Page 7 of 13 exception for Ellen as she was a senior member.

After 4 months, Ellen determined that the Assigned Consultants did not have the necessary experience, background or knowledge to complete the project within allocated time and they would need additional resources. Although Koreans are now mixing Confucian values with western lifestyle, Confucian principles generally guide their code of morals and ethics.

Based on the culture, where women are generally considered inferior, Korean team members always followed his lead over Ellen, preferring male leadership. He would also meet with the team after the official team meetings were over and give them differing instructions form what was agreed on with Ellen.

Jack has even ordered a market survey to be conducted which is outside the scope of the project. He locates Andrew who flies to Korea and assesses that the project is one month behind.

  1. A need to like and be liked by others plays a big role in the mindset of the consultants.
  2. Andrea Watson — Group C Submission date. This is not good for organizational goal congruence; 15.
  3. It looked like they worked for the same thing, without Jack, but there was never real trust. Psychological, social and economic.

With the North American Consultants, based on the agreement, having only 3 months left in Korea to complete their part of the project, the project is one month behind, Mr. Song is blaming Ellen for the delay while Andrew is blaming the Koreans.

Page 8 of 13 Alternatives: Alternative 1 Appoint Ellen sole manager of the project for the remaining 3 months left in that stage of the project, and reassign Jack to another project to lead. Jack gets to save face; 2. Team has one person to report to, and take instructions from 3.

Cordial relations continue between the Koreans and Americans; 4. A greater probability of the project being completed in time. Jack may still not be appeased; 2. There may not be another project of similar magnitude to place Jack in; 3. The one month delay may have longer lasting impact and Ellen may still not be able to complete the initial 7 month phase of the project on time.

Alternative 2 Allow Ellen and Jack to continue as co-project managers with clearly defined rules and job descriptions for them both. Ellen trains Jack gets to take over when her 7 months are over. Jack will get to be the sole project manager, in the near future; 2. Removes conflict and competitiveness between Ellen and Jack; 3. Improved team cohesiveness as team understands the expectations from both Jack and Ellen; 4. Each more focused on their responsibilities. Jack may still feel slighted and not want to cooperate with Ellen; Page 9 of 13 2.

Team may still feel more loyalty to Jack; 3. Project timely completion still not guaranteed. Alternative 3 Have Andrew head the project with Ellen and Jack reporting to him.

  • In Germany, we say that love goes through your stomach;
  • This is not good for organizational goal congruence; 15;
  • They were guided by their norms and beliefs in the loyalty they have to their company.

The source of conflict between Ellen and Jack removed; 2. Jack saves face; 3. One project lead that the Koreans can feel comfortable accepting orders from; 4.

  • Andrew Kilpatrick chose her to be his co-project manager because of her adaptability in countries with different culture values;
  • The third box is to hand in improvement-proposals;
  • Alternative 2 Allow Ellen and Jack to continue as co-project managers with clearly defined rules and job descriptions for them both;
  • The challenge for this paper is to filter out the individual actions and the strategic goals every character has.

Extremely knowledgeable and experienced with project; 5. Increased probability of project being completed on time; 6. JVI gets the project lead they wanted in the first place; 7. Andrew may still be unavailable; 2. Even Andrew may not be able to pull off the project within the required timeframe Recommendation: The problem in this case is the estimated one month delay in the initial phase of the project.

The immediate concern of JVI is the impending delay in the completion of the initial 7 month phase of the project. To divert this delay and get them back on track, the company has to determine the exact cause s of the delay. From my assessment of the information given, it appears that the miscommunication to Jack regarding management Page 10 of 13 of the project started the ball a-rolling and the resulting unresolved conflict between Jack and Ellen, and the cross-cultural differences that exist in Korea are the main contributors to the delay.

I recommend that Alternative 3 be taken.