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The objective of total quality management essay

TQM is engaged with ensuring excellent level of service to the customers hence its application improves customer retention and profitability of business. Zero defects mean that everyone should do things right first time. To allow this to happen, a process, method or system of working has to be established which will ensure achievement of zero defects.

Customer satisfaction refers to extent to which customers are happy with their products and services provided by business. Customer satisfaction levels can be measured by doing questionnaires survey or by asking them personally.

The most common method for collecting information if customer is happy with service they get is survey which very brief, few questions taking no longer than few minutes. Gathered information is very helpful, it tells us what customers like, what they want and need and based on this information organization can improve their service and quality.

Introduction and Implementation of Total Quality Management (TQM)

The main principles of Total Quality Management are: This means that quality should be built into the process. Quality at the source is the belief that it is far better to uncover the source of quality problems and correct it than to discard defective items after production. If the source of the problem is not corrected, the problem will continue. Total Quality Management is essential for companies seeking to provide quality goods and services to their customers.

The end result is that they will enjoy long term growth. In order to compete in global economy, our products, systems and services must be of a higher quality than our competition. Increasing Quality is the priority which every organization is following to achieve the goal. There are many methods for quality improvement; examples of them are Six Sigma and Lean.

Total Quality Management Essay

These cover product improvement, process improvement and people based improvement. World-class organizations such as General Electric and Motorola attribute their success to having one of the best quality management programs in the world. These companies were some of the? To achieve this, everyone in the company is trained in quality.

  • TQM to be successful a leader should be committed for leadership and lead the workers;
  • Customer satisfaction levels can be measured by doing questionnaires survey or by asking them personally;
  • Integrity - integrity involves many disciples such as value, fairness, honesty and sincerity;
  • They selected 14 points of management which are helpful creating excellent TQM environment;
  • Total productive Maintenance TPM is a new way of carrying maintenance activities and invented by Japanese.

Quality affects all aspects of the organization and has dramatic cost implications. The most obvious consequence occurs when poor quality creates dissatis?

However, quality has many other costs, which can be divided into two categories. These are of two types: The second category consists of the cost consequences of poor quality, which are called quality failure costs.

Concept Of Total Quality Management

Part of the TQM philosophy is to empower all employees to seek out quality problems and correct them. With the old concept of quality, employees were afraid to identify problems for fear that they would be reprimanded. Employees are rewarded for uncovering quality problems, not punished. Workers are empowered to make decisions relative to quality in the production process.

They are considered a vital element of the effort to achieve high quality. Their contributions are highly valued, and their suggestions are implemented.

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In order to perform this function, employees are given continual and extensive training in quality measurement tools, ie Black Belt training in Six Sigma. Total Quality Management tools and techniques are a subject of research and various theories for past 60 years.

These tools and techniques are used to identify the potential problems, frequency of their occurrences, and method to control these problems and to adopt world best class practices.

It is estimated that more than 100 TQM tools are being used so far. But in different books, different tools are described. Following are some of the most commonly used tools and techniques: Total productive Maintenance TPM is a new way of carrying maintenance activities and invented by Japanese.

In current business environment Kaizen would be defined as continuous improvement blitz event.

  1. Alemi, 1996 Different model and framework and Total Quality Management In 1980's corporation in the west took interests in quality and risk management and they made a list of model and framework in this regret. Chin, 2008 KFC Corporation and its structure KFC is based in Kentucky and its most famous chicken restaurant range with specialty in extra crispy and Kentucky grilled chicken...
  2. Team makes a business successful with solutions and fewer problems.
  3. It creates an environment that allows organization-wide participation in planning and implementing a continuous improvement process to meet customer needs. After a crisis, a leader may intervene strategically by articulating a new vision of the future to help the organization deal with it.

Statistics tools like among others: It leads to a structured system that focuses each employee on the customer. It encourages teamwork which creates a better product or service. It creates an environment that allows organization-wide participation in planning and implementing a continuous improvement process to meet customer needs.

The concept of TQM can be expressed as achieving success through delighting our customers. The decision to implement total quality management concepts throughout the company is strategic in nature. It sets the direction for the? Virtually every aspect of the operations function must change to support the commitment toward total quality management. Successful companies understand the powerful impact customer-de?

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